When you have customers to satisfy and deadlines to meet, it’s easy to only focus on getting the next shipment moving. However, if you don’t take the time to analyze each shipment afterwards, you’re missing out on valuable data that will help you and your carriers improve. Without a process for evaluating your freight carriers, you are opening your company up to risk and large potential issues. A carrier pre-screening is only the first step, so at Continental Logistics we’ve developed an evolving carrier evaluation process that has helped us maintain quality transportation brokerage service since 1983:
Onboarding Process: Each carrier we consider must meet our quality standards before we accept them into our network. Beyond our initial screening and verification, we hold meetings with each carrier to set goals and standards. This allows us to ensure that we’re all on the same page before they handle any shipments for our customers.
Report Card: By tracking Key Performance Indicators (KPIs) we ensure that our carriers are following our requirements and meeting the milestones we’ve set. Whether it’s on-time performance, routing guide compliance or another crucial metric, the KPIs we track hold our carriers accountable while simultaneously acknowledging their achievements.
Recurring Monitoring Program: The transportation industry and its regulations change often, so we strive to adapt our carrier network to satisfy new requirements. We constantly monitor our carrier base for insurance verification and legal compliance. Additionally, when any new laws are enacted, we train and prepare our carriers to become complaint long before the law goes into effect. We also the verify the shipping and receiving requirements for each of our customers’ consignees to make sure that both we and our carriers in compliance with their guidelines.
Invoicing Audits: After a shipment is successfully delivered, it’s essential to evaluate the invoices thoroughly with the specific details of the shipment in mind. Since we’re paying the carriers on your behalf, we audit the invoices to make sure that there is no misrepresentation. You can trust that we’ll catch errors since we know exactly what to look for. We also facilitate claims on behalf of our customers from beginning to end.
In summary, we have the experience, resources and technology to monitor carriers so you don’t have to. As your transportation brokerage partner, we take care of day-to-day challenges so you can focus on your business. If you’re tired of dealing with unreliable freight carriers and/or unresponsive brokers, contact Continental Logistics today to get back on the right track.